Dissertation on quality management in public sector

Dissertation on quality management in public sector

Sep 21,  · Hence, the quality of services in the public sector organizations is very low compared with the quality of service in the private service sector (Kumar, ). Objectives of the Study. The main objective of the study will be to establish challenges facing the implementation Total Quality Management in the public services sector in Saudi Arabia Take Quality Work From Us And Pay What You Dissertation On Quality Management In Public Sector Think Is Appropriate For A Cheap Essay Service!. Let us imagine this scenario. You are given an assignment by your professor that Dissertation On Quality Management In Public Sector you have to submit by tomorrow morning; but, you already have commitments with your friends for a party tonight All citations and writing are % original. Your thesis is delivered to you ready to submit for faculty review. You can stand behind our writing and research Dissertation On Quality Management In Public Sector with complete confidence

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Challenges Facing the Implementation Total Quality Management in Public Services Sector in Saudi Arabia. The concept of TQM emerged in s when the world witnessed quality revolution, which was attributed to increased globalization and high competition Conti, As a result, several organizations adopted Total Quality Management in order to remain competitive in the market.

Japan was the first country to adopt TQM in early s followed by United States Alaraki, However, its success led other countries around the world to adopt TQM in s. Initially, TQM was adopted by manufacturing firms as a way of ensuring quality of their output. Today, TQM is widely used in dissertation on quality management in public sector sectors of the economy including public service organization.

According to Conti,Total Quality Management is defined as an organization management approach that is centered on quality based on the participation of all its employees and other stakeholders, such as suppliers to ensure the long-term success of the organization through customer satisfaction.

TQM ensures that customers are satisfied in the most efficient and cost effective way by involving employees to continuous improvement of the organization Alaraki, Like other countries in the world, Saudi Arabia has adopted TQM in all its sectors including private and public service sector to ensure quality products and services Alaraki, Dissertation on quality management in public sector, the adoption of TQM in the public service sector has been slow, and most public service organizations are yet successful in implementing TQM.

The public service sector has been facing various challenges in the implementation of TQM and thus the process has been slow as compared to the private service sector Alaraki, The study aims at establishing some of the challenges facing the implementation of Total Quality Management in public services sector in Saudi Arabia. The paper starts by establishing the problem and stating the study objective. Research questions, dissertation on quality management in public sector, which are based on the objective of the study, will be highlighted to guide the researcher in conducting the study.

A literature review will be conducted to give the researcher an insight on the study topic. The methodology of conducting the study will also be indicated in the paper. Saudi Arabia adopted TQM in early s. Most dissertation on quality management in public sector the manufacturing and construction firms have successfully adopted the concept of TQM to improve the quality of their product and services. The government of Saudi Arabia has also put a lot of efforts to implement TQM in the public service sector in order to improve the quality of public services.

Some of the areas that the government is adopting TQM include public health service, education, security, social services, judicial services, and telecommunication among others.

However, the research has indicated that there has been less success in the implementation of TQM in the public service sector. Various researchers show that public service organizations are faced with conflicting demands for productivity and quality that increase the chances of failure of any quality measures.

There is also high resistance to change in the public service sector. Research has also shown that the bureaucratic nature of public service organization of contribute to the slow adoption of TQM. Hence, the quality of services in the public sector organizations is very low compared with the quality of service in the private service sector Kumar, dissertation on quality management in public sector, The main objective of the study will be to establish challenges facing the implementation Total Quality Management in the public services sector in Saudi Arabia.

The research will also aim to:. In the course of the study, the researcher has formulated a research hypothesis that he will test. The research hypothesis of this study is the implementation of TQM in public service sector in Saudi Arabia is very slow due to several challenges faced by public service organizations. Total Quality Management is a structured organization managerial approach that aims to improve the quality of products and services by involving all members of the organization in continuous improvements.

TQM seeks to ensure customer satisfaction by offering quality products and services and hence the long-term success of the organization. TQM originated from manufacturing sectors where quality was seen as key success factors of the industries and has since been adopted in other sectors including both private and public sectors.

TQM implementation involves everything and every member of the organization from the top management to employees and from input to output. Sabella, dissertation on quality management in public sector, Kashou, and Omran indicate that successful implementation of TQM must involve everyone and every department in the organization. Employee management is the crucial point in ensuring continuous improvement of quality in the organization.

As indicated, TQM is a structured managerial approach to quality and hence, there are various basic elements that are involved in the implementation of TQM. Communication helps to increase understanding between employees and management and hence improving their performance.

Teamwork involves everyone in an organization working together to achieve a common goal. Continuous improvement involves getting customers feedback o improve the quality of product and services in order to meet their need. The organization also improves its processes to ensure quality production and also reduce costs. There are several benefits that can be derived from the implementation of TQM in an organization. These benefits include:. Suleman, and Gul have outlined some of the common challenges in the implementation of TQM.

Some of these challenges include:. The study will use quantitative research methodology to determine Challenges Facing the Implementation Total Quality Management in Public Services Sector in Saudi Arabia. A survey will be conducted by gathering relevant dissertation on quality management in public sector from managers and employee in the public service sector in Saudi Arabia.

Questionnaires will be the main data collection tool during the study. The question will consist of close-added questions where the research participant will be required to select an answer from a group of available choices. The questionnaire will also include open-ended questions where participants will give their own opinion of implementation of TQM in public service sectors as well as give a recommendation on what should be done to ensure effective implementation of TQM.

The collected data will be analyzed using quantitative data analysis method to give findings that will be used in drawing conclusions and giving recommendations.

In the course of the study, the research is likely to face several limitations. One of the major limitations is lack of participation. The selected participant may fail to respond to the survey as anticipated by the researcher. The other limitation of the study is time constrains.

Collecting data in the public service sector is a huge task and require a lot of time. The researcher may lack enough time to collect data from all public service organizations. Inadequate finance will also be a major limitation in the study. Implementation of the TQM in public service sector in Saudi Arabia has been very slow as compared to the private sector, dissertation on quality management in public sector.

Research has shown that there are several challenges that face the implementation of TQM in the public sector. The study aims at determining the Challenges Facing the Implementation Total Quality Management in Public Services Sector in Saudi Arabia. The study will conduct survey using questionnaires to collect data from managers and employees of the public service organizations in Saudi Arabia.

The data collected will help in drawing a conclusion on the challenges facing implementation of TQM in public service sector as well as give recommendation on what should be done to ease the implementation.

I am very flexible when writing the dissertation and I am committed to do any correction as guided by the adviser. Alaraki, M. The Impact of Critical Total Quality Management Practices on Hospital Performance in the Ministry of Health Hospitals in Saudi Arabia.

Quality Management in Dissertation on quality management in public sectordissertation on quality management in public sector, 23 1 Aspinwall, E. TPM implementation in large and medium size organisations. Journal of Manufacturing Technology Management24 5 Bienstock, C. In Proceedings of the Academy of Marketing Science AMS Annual Conference pp. Springer International Publishing.

Conti, T. Building total quality: a guide for management. Goetsch, D. Quality management for organizational excellence. Kumar, R. Implementation of Total Quality Management in Small and Medium Enterprises: An Analysis of the Problems Based on Demographic Variables. IUP Journal of Entrepreneurship Development10 4 Mackey, A.

Second language research: Methodology and design. Sabella, A. Quality management practices and their relationship to organizational performance. Suleman, Q. Challenges to Successful Total Quality Management Implementation in Public Secondary Schools: A Case Study of Kohat District, Pakistan.

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